Megabyte's Discounted Service Agreement
The Megabyte Computers Discounted Service Agreement is an ideal way to keep your network running smooth while not encoring major maintenance bills.
You can purchase prepaid hours and save hundreds even thousands of dollars. With our discounted service and maintenance agreements, you can purchase blocks
of hours. You can start with our introductory 10 hour block and use the hours for the whole year. We offer blocks of hours ranging from 10-60 hour blocks.
The more hours you purchase the more you save. Your purchase a determined amount of hours and then call us anytime you need us.
- Discount Rate
By pre-paying for service hours, you will receive a discount. The more you pre-pay, the cheaper the hours become!
- Priority Service
We will trouble shoot the problem over the phone, if at that time we determine that it can not be fixed over the phone a priority appointment will be scheduled, usually within 24 hours.
- On-Demand Service
Client responsibility to contact Megabyte for service, we come when you call!
- Services Performed
Windows update, virus and spyware check and cleanup, optimize hard drive, other maintenance as needed. Make recommendation for hardware and software upgrade. Backup is running as scheduled and working properly. Review system logs for errors.
- Reporting
Detailed account after every service call explaining in detail what work was performed, when it was done and by whom. It will also show how many hours remain so you can budget for a renewal.
The Megabyte Monthly Maintenance Agreement
For a fraction of the cost of having a full-time, on-site IT person, we can do the same duties at a fraction of the overall cost.
- Discount Rate
When you pre-pay your maintenance hours, you will receive discounted rates.
- Priority Service
We will trouble shoot the problem over the phone, if at that time we determine that it can not be fixed over the phone a priority appointment will be scheduled, usually within 24 hours.
- On-Demand Service
Client responsibility to contact Megabyte for service, we come when you call!
- Services Performed
Windows update, virus and spyware check and cleanup, optimize hard drive, other maintenance as needed. Make recommendation for hardware and software upgrade. Backup is running as scheduled and working properly. Review system logs for errors.
- Reporting
Detailed account after every service call explaining in detail what work was performed, when it was done and by whom. It will also show how many hours remain so you can budget for a renewal.
Both the Maintenance & Service Agreement's includes:
- Onsite support Monday - Friday 8 a.m. to 6 p.m. (1 hour minimum)
- Onsite support Saturday & Sunday are by appointment only.
- Phone support Monday - Friday 8 a.m. to 5 p.m. (15 min minimum)
- Emergency Response - we will be there within (1) to (6) hours after call is placed.
- If the primary technician is not available an on-call technician will handle the service call.
- Hours can be allocated for special projects or training (as needed)
- Software and parts will be billed separately
Custom maintenance agreements available upon request
** All rates subject to change and may vary depending upon geographical location. Travel charges may be assesed for visits outside Orange County.
